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Emerging eHealth Technologies: Key trends impacting the physician-patient relationship

Internet-enabled information communication technologies, such as computers, mobile phones and PDAs have had a significant impact on the physician-patient relationship by allowing for the efficient and cost-effective management of large volumes of information, as well as by supporting communications between individuals that would otherwise be prohibited by time or geography.

Scope

Insight into how the type of Internet-access a consumer has influences consumerism in healthcare.

Analysis of the Internet-enabled technologies physicians and consumers are currently using throughout their day.

Identification of the information and services consumers would most like to receive from their doctor's office.

A discussion of physicians' willingness to use Internet-enabled communication technologies in their patient interactions.

Report Highlights
The availability of high speed Internet access remains the final hurdle to overcome for many consumers who already have both ready access to an Internet-enabled technology and the willingness to use it to facilitate the medical care they receive.

Datamonitor finds that consumers would be highly willing to use Internet-enabled compliance tools, such as emails, text messages or voicemail reminders, provided these services are available to them.

Physicians in the US and Western Europe feel that low levels of awareness among healthcare professionals and patients are the primary factor restricting the use of online disease management and online compliance programs by healthcare professionals.

Reasons to Purchase

Understand trends in Internet and broadband adoption in the US, Western Europe and Japan

Identify which Internet-enabled disease management services, compliance tools and telemedicine applications are most in demand

Target physicians and consumers through the Internet-enabled technologies they are most likely to be using on a daily basis

Table of Contents

• DATAMONITOR VIEW - page 1
  • CATALYST - page 1
  • SUMMARY - page 1
  • METHODOLOGY - page 1
• ANALYSIS - page 4
  • Increased access to Internet-enabled technologies will contribute exponentially to growing levels of consumerism within key pharmaceutical markets - page 4
    • The Internet and the changing consumer - page 4
    • The Internet and the changing patient-physician relationship - page 6
    • Factors impacting the facilitation of the physician-patient relationship using ICT - page 7
  • Consumers' demands for personally relevant medical information and services will continue to drive an increase in both the quantity and quality of Internet-enabled healthcare applications - page 12
    • Access to broadband-enabled ICT expands within key pharmaceutical markets - page 12
    • An opportunity exists to expand consumers' use of mobile solutions, disease management tools and compliance tools - page 14
      • Expand the use of mobile phones for healthcare-related activities - page 16
      • Provide consumers' with better access to disease management and compliance tools through all Internet-enabled platforms - page 18
    • Consumers have little experience with telemedicine services, but would be willing to adopt them should the prove to provide access to more comprehensive care - page 20
  • Physicians will struggle to balance consumers' demands for ICT with more practical issues of cost and feasibility - page 22
    • Broadband Internet allows physicians to adopt complex, data-rich applications - page 23
    • Providing patients with better care using online channels - page 28
    • Low awareness is the most significant barrier to widespread adoption of online disease management and compliance tools - page 30
• KEY TRENDS - page 37
  • Internet Access - page 37
  • Online disease management and compliance tools - page 37
  • Telemedicine applications and services - page 37
• APPENDIX - page 38
  
  
  • List of Figures
  • Definitions and Abbreviations - page 39
  • References - page 40
  • Extended methodology - page 41
    • Datamonitor eHealth Physician Insight Survey 2005 - page 41
    • Datamonitor eHealth Consumer Insight Survey 2005 - page 41
  • Ask the analyst - page 42


• List of Figures
• Figure 1: The Internet is a key factor of influence in top pharmaceutical markets - page 5
• Figure 2: The type of Internet access an individual has can impact the types of information and services they can take advantage of online - page 6
• Figure 3: Most consumers and physicians have access to the Internet through a computer at home or work - page 7
• Figure 4: Consumers regularly use the Internet for personal reasons outside of work and school responsibilities - page 8
• Figure 5: Consumers frequently look for information regarding the health of themselves and their loved ones - page 9
• Figure 6: Access to broadband determines the types of information that can be shared using ICT - page 10
• Figure 7: Europe and Asia continue to lead the world in use of DSL - page 11
• Figure 8: Although use of DSL is growing, most US consumers continue to access broadband using cable modems - page 13
• Figure 9: Mobile solutions are infrequently used by consumers to complete healthcare-related tasks - page 15
• Figure 10: Cost and security concerns are at the forefront of consumers' minds when deciding whether to utilize mobile solutions more frequently - page 17
• Figure 11: A large gap exists between the healthcare management services that consumers would like to access from their doctors' offices and those that are currently available for their use - page 18
• Figure 12: Electronic reminders would be used by consumers more often were they to be made available - page 20
• Figure 13: Patients have a mild interest in using telemedicine services in order to improve their access to care - page 21
• Figure 14: Overall, patients would like their physicians to use the Internet to improve the quality of care they receive - page 22
• Figure 15: As with US consumers, most US physician continue to access broadband using cable modems - page 23
• Figure 16: Much of physicians' workday activities remain paper-based - page 25
• Figure 17: Lack of wireless service in the workplace and short battery life prevent physicians from utilizing mobile solutions more frequently during their workday - page 27
• Figure 18: Patients are most interested in using the Internet to communicate with their physicians or to access more information on diseases and treatments - page 29
• Figure 19: Physicians are working to meet patients demands for online information and services - page 30
• Figure 20: Physicians are eager to more closely monitor the progress of their patients using Internet-enabled technologies - page 31
• Figure 21: Online disease management and compliance tools that can be used independently by either the patient or the physician are of greatest interest to surveyed physicians - page 33
• Figure 22: Many patients with chronic disease can benefit from participating in online disease management or compliance programs - page 34
• Figure 23: Low awareness is the most significant barrier to widespread adoption of online disease management and compliance tools - page 35
• Figure 24: Physicians show a greater interest than consumers in monitoring patients via mobile technologies - page 36

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